Best Practice Goverment Call Center Grace Heny text Yogyakarta Pohon Cahaya 2013 Ed. 1; Cet. 1 xv, 191 hlm. ; 20 cm Pemerintahan Lokal 320.8 320.8 GRA b 978-602-1542-33-0 20180809100420 INLIS000000000000055 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)