na INLIS000000000000055 20180809100420 0010-0818000055 Best Practice : Goverment Call Center Grace Heny Ed. 1; Cet. 1 xv, 191 hlm. ; 20 cm Yogyakarta : Pohon Cahaya, 2013 320.8 320.8 GRA b 978-602-1542-33-0 Pemerintahan Lokal 7189.1 7189.2 7189.3 7189.4