00484     2200181   4500001002100000005001500021035002000036245007500056100001800131250001600149300003800165260003100203082000800234084001400242020001800256650001900274990000900293INLIS00000000000314920190722102935  a0010-07190000481 aCustomer loyalty :bMenumbuhkan dan mempertahankan kesetiaan pelanggan0 aGriffin, jill  aEd.1; Cet.1  axvi, 238 hlm. :bIlus, ;c23,5 cm  aJakarta :bErlangga,c2003  a658  a658 GRI c  a979-741-762-x 4aManajemen Umum  a3202